Terms and Conditions – For Families / Clients

Welcome to TherapyMatchup (“we”, “our”, or “us”). By using our website or creating an account, you agree to the following Terms and Conditions. Please read them carefully.

1. About TherapyMatchup

TherapyMatchup is an online platform that allows clients, families, or participants (“you”) to post therapy needs and receive contact from qualified, verified therapists who choose to respond.
TherapyMatchup does not provide therapy services directly and is not a healthcare provider.

2. Eligibility

You must be at least 18 years old to create an account or post on behalf of a child, family member, or participant.

3. Your Responsibilities

• You agree that all information you post (e.g. your therapy needs, preferences, contact details) is accurate and not misleading.
• You understand that therapists who respond are independent professionals, not employees or agents of TherapyMatchup.
• You are responsible for verifying the therapist’s credentials, registration, and suitability before engaging their services.
• You agree to communicate respectfully with therapists and use the platform only for lawful purposes.

4. Platform Use

• Posting a request on TherapyMatchup is free.
• We may introduce paid features in future, which will be clearly outlined before use.
• We reserve the right to remove or decline posts that are incomplete, inappropriate, or misleading.

5. No Clinical or Professional Liability

TherapyMatchup does not assess, endorse, or guarantee the quality of therapy provided by any therapist on the platform.
We are not responsible for the outcomes of any therapy or service that results from connections made through our website.

6. Privacy

Your privacy matters. We collect and handle your personal information according to our Privacy Policy. Information you share in a post will be visible to registered and verified therapists only.

7. Limitation of Liability

To the fullest extent permitted by law, TherapyMatchup is not liable for any loss, injury, or damages resulting from your use of the platform or interactions with therapists.

8. Changes to Terms

We may update these Terms from time to time. Updates will take effect once published on our website.

9. Contact

If you have any questions, please contact us at: contact@therapymatchup.com